InThere are a number
of questions about our products and services which crop up
regularly, and we have put these into this section of the
website for your support. This may be particularly helpful
out of hours. Please take a moment to read this page and our
web site 'Help' page before calling us with product or technical queries.
What type of music do
specialise in Scottish Traditional music because that is our
passion and area of expertise. This includes Folk Ballads,
Easy Listening and Scottish Military music. For some background
information and an introduction to the music try the 'Musical
Roots' link or have look at the Artiste A to Z page in order to browe our titles.
What makes you different
from other suppliers?
were born and raised on Scottish music and work very closely
with the artistes to ensure the best possible quality of production.
Scotdisc is our own label featuring a unique range of titles produced in Scotland and sold across the world. You will find our CD's
and DVD videos in high street stores such as HMV and Virgin.
InThe Scotty's label extends this range to include additional music and DVD video titles from across Scotland that we think you will enjoy.
We also partner Scottish organisations such as the International
Piping Centre in Glasgow who worked with us on our comprehensive
multimedia title 'The Great Highland Bagpipe'.
What else do you do?
InIn addition to recording musical titles onto CD and Cassette, we also produce a large number of video recordings
of live concerts or staged events. We also produce range of high quality music DVD videos which highlight
Scotland featuring outstanding scenery, famous castles,
lochs and other cultural landmarks.
How do I find a particular
recording or artiste?
have so many titles that we felt the best way to organise
them was in alphabetical order based on the first letter of
the band title or surname in the case of an artiste. You can access these through the
the Artiste A to Z page or through our web site Search facility.
If you are still struggling to find what you are looking for you can send us a message through
our Feedback Page and we will
email you back with details, or give us a ring during office
How do I order?
are several methods of ordering products on this website designed
to suit everyone from a computer whiz to a complete novice.
You will find details under the 'How To
Order' button above.
What is the 'Online Store'
function on the web site?
InThe online Store
allows us to offer a selection of our most popular product
lines 24/7 through a secure eCommerce solution provided by PayPal, the highly respected online bank. On each individual product page you will see a section called 'Order Options' and an icon called 'Add to Basket Click Here'. Once you click this icon, a shopping 'session' will begin and the item in question will be added to your shopping basket. You can then continue browsing the website or go to the 'Check Out' button in order to pay. The order will be processed the following
morning and we will confirm to you by email that it has been
InPlease note that if you quit your web browser or close down your computer without completing your order through the checkout process, the shopping basket session will end and your items will be deleted.
What can you tell me about PayPal?
aaiPayPal are owned by the same company as eBay, one of the world's most popular websites. PayPal provide the security and ecommerce for literally hundreds of thousands of online auction transactions. In terms of this web site they offer the same financial facilities and security as eBay customers enjoy without having to become a member or pay high surcharges which is the case with almost all other online banks. You can find out more about PayPal on their website here.
I live in another country.
Is that a problem if I wish to buy something?
at all. Many of our customers live across the world from Japan
and Australia in the South East to Canada and America in the
West. The online store facility provides 24 hour
ordering for a range of our most popular
products or during office hours
you can ring us directly.
We have a great deal of experience with export sales and so
delivery will not be a problem. We prefer Sterling in terms
of payment, although
arrangements can be made to order in another currency. Please
contact us directly.
What about security
on the Internet?
take this very seriously and for this reason we have employed
professionals to build and host this web site. You can find
more details of our security commitment
including the eCommerce facility PayPal under Customer Support in the top
menu navigation. If you are still concerned about providing personal
details online you can order through more traditional methods. Please
contact us directly
Do you have any trading
terms and conditions?
are a professional organisation with standards. You will find
our terms and conditions under Customer
Support in the top menu bar.
I cannot get some of
your links to work. What gives?
site is built to web standards and should work well unless you are running an old browser
blockers, multimedia disabled etc).
computer and/or browser set-up and is often evidenced by links or buttons that do not work. Please go
Your site runs slow
and some images aren't loading. Why is this?
site has been optimised for computers and operating systems
up to six years old which we believe is reasonable.
InIf you are on a 56k modem, a dial up connection
and running a six year old PC with MS Windows 95 and Internet
Explorer 4 as a browser, you may have problems. We
regret this although we feel that we must set visual
standards and features at a level which will apply to the majority of
our visitors. Re-booting your computer and closing other programmes
whilst you browse the Internet will improve performance.
will certainly help if you optimise your computer with a reputable
utility such as Norton or SI Softwares, Sandra. You can also
visit your operating system provider online for the latest system improvements.
Often these are free to download from Microsoft and Apple Macintosh. You should also ensure that your graphics/sound
drivers are up to date, particularly if you have added third
party cards such as a Sound Blaster.